ask us
anything
Welcome to my Workshop FAQ Corner, where I’ve answered some of the most common questions parents and children ask about my Santa’s Workshop Letters. My elves and I have gathered all the magical details to make sure everything is as simple, fun, and sparkly as possible.
If there’s a question you don’t see listed below, don’t worry! Just send us a message by clicking here, and one of my helpful elves will get back to you as quickly as possible.
Who writes the letters in Santa’s Workshop?
Why, I do, of course! With a little help from my nine cheerful elves — Berry-Ann, Sven, Holly, and
the rest of my team — every letter is filled with real North Pole magic and care.
Are the letters personalized with my child’s name?
Ho ho ho, yes indeed! The letters themselves can’t be edited, but you can add your child’s name at
the start of each letter before printing, making it feel extra special and truly from me, Santa Claus!
How will I receive my Santa’s Workshop bundle?
Once you order, my elves send an instant digital delivery. You’ll gain access to the Members Area,
where you can download the full bundle or choose individual magical PDFs.
Do I receive anything in the mail?
No need to wait for reindeer mail! Everything is digital, so you can print it right away at home —
perfect for last-minute magic.
Can I edit or print the letters more than once?
Of course! Once downloaded, you can print them as many times as you like for your family or
home use.
What if I’m not very good with technology?
Don’t worry, my elves have made everything simple! You just need to download the letter you wish to use, and it will automatically open in your PDF viewer. Then simply type your child’s name where it says “Enter Name.” You can even try it first by clicking here to open a test letter.
Can I use this on a desktop PC?
Yes! Most desktop computers already have a compatible PDF viewer that can edit our magical
letters. However, for the very best results, my elves recommend installing the free version of Adobe Reader — you can click here to download it.
Can I use my mobile phone or tablet?
Yes, you can, but for the best results, you’ll need to use Adobe Reader. There’s a free version
available on the Google Play Store for Android or the Apple App Store for iPhones and iPads. You
can try your device’s built-in PDF viewer, but in most cases it won’t display the magical fonts
correctly. Download the sample letter here to test it out!
What kind of paper should I print on?
For the most magical look, use matte or glossy photo paper. My elves say it makes the colors
sparkle and brings the North Pole magic to life!
Do the letters include Santa’s signature?
Yes! Every letter and certificate is officially signed by me, Santa Claus, with my North Pole seal of
approval.
Can I print the letters in color or black and white?
Either works! Color adds extra magic, but black and white looks lovely too (and some children even enjoy coloring them in).
Is this suitable for more than one child?
Each letter is meant for one special child — that’s what makes it so magical! That’s why my elves
included three different letters, so families with more than one child can make sure everyone
receives their own from Santa.
Do you offer refunds?
Yes! I want every family to feel the Christmas magic. If you’re not completely happy, just email my helpers within 60 days and you’ll receive a full refund. I’m confident you’ll love my letters so
much, you won’t need to — but the offer’s there just in case!
Is this safe for children?
Completely. There’s no data collection from children — parents download, print, and personalize
everything privately at home.
Can I use these at schools, nurseries, daycares, or events?
Yes, with my permission! Just make sure each child receives their own copy and that my magical
watermark is removed through a full purchase.
What if my download doesn’t work?
Oh dear! If your elves’ technology misbehaves, simply email my helpers through the contact form, and we’ll resend your links right away.
Are more letters coming next year?
Ho ho ho, you bet! My elves are already working on the 2026 Santa’s Workshop Letters Collection
with new surprises, printable treats, and secret bonuses for members on my mailing list.